Your privacy matters to us. This policy explains how Karunguru Coffee Estate collects, uses, and protects your information. We believe in transparency, just like our coffee.

1. Information We Collect

1.1 Information You Provide

• Contact Forms: Name, email, phone, company name, message content
• Coffee Orders: Company details, shipping address, order specifications, payment information
• Tour Bookings: Names, contact details, group size, dietary requirements, special requests
• Newsletter Signup: Email address and name
• Sample Requests: Company name, shipping details, coffee preferences

1.2 Information Collected Automatically

• Website Analytics: IP address, browser type, device information, pages visited, time on site
• Cookies: Session cookies, preference cookies, analytics cookies

2. How We Use Your Information

We use your data to:

1. Fulfill Orders: Process coffee purchases, arrange logistics, issue documentation
2. Manage Bookings: Confirm tour reservations, communicate itineraries, handle special requests
3. Communicate: Respond to inquiries, send order updates, share harvest news (with consent)
4. Improve Services: Analyze website usage, enhance user experience, develop new offerings
5. Legal Compliance: Meet regulatory requirements, respond to legal requests

3. Who We Share Data With

We never sell your data. We may share information with:

• Logistics Partners: Including Agriwyse Ltd for shipping coordination
• Certification Bodies: For compliance documentation
• Payment Processors: Secure banking partners for transaction processing
• Analytics Providers: Anonymized website usage data for service improvement

4. Data Security

We protect your information through:

• SSL encryption on all website communications
• Secure storage of order and client records
• Limited access to personal data on a need-to-know basis
• Regular review of security practices

5. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Receive your data in a structured format

To exercise these rights, contact us here: CONTACT

6. Cookies

Our website uses cookies to:

• Remember your preferences
• Understand how visitors use our site
• Improve website performance

You can disable cookies in your browser settings, though some features may not function properly.

7. Data Retention

We retain your data only as long as necessary:

• Transaction Records: 7 years (legal requirement)
• Newsletter Subscribers: Until you unsubscribe
• Inquiry Correspondence: 2 years after last contact
• Tour Bookings: 3 years for safety and feedback purposes

8. International Transfers

As a global exporter, some data may be transferred to partners or clients outside Kenya. We ensure appropriate safeguards are in place, including contractual protections aligned with international data protection standards.

9. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on our website with an updated effective date.

11. Contact Us

Questions or concerns about your privacy? Contact:

• Contact form: CONTACT
• Address: Karunguru Coffee Estate, Kenyatta Road, off Exit 14, Kiambu County, Kenya

Your trust is essential to our business. We handle your data with the same care we give to our coffee, meticulously.